Shop policies

Shipping & Returns

Last updated: 18 August 2026

Dispatch and delivery

Physical orders (paperback, hardcover and the Ashworth Collector’s Box Set) are typically dispatched the next business day after payment is confirmed. Delivery times after dispatch vary by destination and carrier — international orders should generally be allowed longer than domestic Australian orders. Australian orders may qualify for free delivery once the order subtotal passes the free-shipping threshold shown at checkout.

Once your order has shipped, you’ll receive an email with your carrier, consignment/tracking number and a tracking link so you can follow its progress directly with the carrier.

Digital downloads (ePub / PDF)

Digital purchases are delivered as secure download links in your order confirmation email. For security, these links expire 14 days after purchase and permit up to five downloads per format. If a link expires or you need a fresh copy within a reasonable period, get in touch here and we’ll help you out.

Returns and refunds — physical books

If a physical order arrives damaged, defective, or isn’t what you ordered, get in touch here with your order number and photos where relevant, and we’ll arrange a replacement or refund. Change-of-mind returns are considered on a case-by-case basis — please reach out and we’ll do our best to help. Nothing in this policy limits any consumer guarantee or right you have under the law of your country of purchase.

Digital purchases

Because digital files can be downloaded immediately, digital purchases are generally non-refundable once a download has occurred, except where the file was faulty or materially not as described. If something’s wrong with a digital purchase, get in touch here and we’ll sort it out.

Signed editions, bookplates and gift messages

Personalisation requests (a signed bookplate or a gift message) are added by hand before dispatch on a best-effort basis. If you’ve requested one and it’s missing or incorrect on arrival, get in touch here.

Questions

For anything not covered here, get in touch here and we’ll help however we can. Please select “Client Order Follow-up” from the enquiry form so we can route it correctly.